Like many others, I browse around to look for a nice place to get my nails done. One Raffles was a new place, a new mall, when I happened to see that deal.com.sg have a deal for pedicure and manicures, my friend and I decide to have it a try. They have 2 branches both situated at Raffles City. However, it was better for us to try the new place than The Arcade.
Well... I made an appointment as usual with them 1 month before my appointment date. Its not easy to call in, guess busy busy.... But fortunately I manage to get thru and booked the appointment.
The day of appointment, due to the convenience location, its not difficult to find them. But it was than our disappointment and horror start.
When we reached. there are 3 staffs, 2 with uniform and 1 without, which I will assume she is the supervisor.. or maybe the owner of the shop, all 3 of them are attending to 1 customer, 2 doing the hand and 1 on the foot. I went in and told them I had an appointment made at 6pm. 1 lady came over to check their "appointment book" asking me names, contact details etc.. and said they didnt have any detail. She told me I might have call the wrong branch. But I am sure I didnt. Since I already know where One Raffles and The Arcade different. I even show them my phone contact history and confirm the number is correct. And guess what the girl told me....
The girl said.. " We dont have staffs here, do u mind 1 of us go to the Arcade and 1 stay here".. WTH? We came together as buddy and trying to enjoy the moment together and they wanted to separate us? And I made an appointment of 2 and 3 person is servicing 1 and they told me not enough staff? Okay... Now I sound like a unreasonable customer, but I must highlighted something, I didnt scream, nor scolded anyone, I just told them that it shouldnt be that way... Why cant they have the appointment correct ? Well. I did ask them so what now? No staffs? and I look around.
The one without uniform simply ignore us. no eye contact. come over and check that "appointment book" again and speak softly to the other girl... than the other told us to take a seat and they bring 1 staff over. Ok.. Great... I think this should be the way.... although we bought from a promotion but we are still paying customer.
When we wanted to take a seat... for less than 2 min, the girl told us that we have to move to the Arcade for our services... I was like... WHAT? and so 2 staffs from the Arcade bring their "barang barang" to One Raffles to get us to the Arcade... I cannot imagine this happen... Well.. do I have another choice? its either be a unreasonable customer to demand to get our service done where it should be or follow... Well, I choose the latter.
And worst yet to happen. We reached The Arcade to get it done... and 1 middle age abit pump auntie sit opposite me kept staring at me with that kind of stare that I was a unreasonable customer... The 2 staffs who bring us over did apologise for any inconvenience caused. But I told them... they didnt do anything wrong, but the management is wrong, If they think deal.com.sg promotion is kind of "cheapo" to them, than dont marketed it online for customer to purchase and enjoy the deal.
Throughout the whole service, you ladies reading this can already imagine what type of service we get.... teh worst of the worst... they injure my friend nails... than stare at me like I am a criminal....
Service? Below average (FAILED)
management? Terrible
What else do I need to say more? Going back? Over my dead body... even the next deal was FOC.. I wouldnt go at all... Look at how they advertised their service, they said they have confident that their service we receive will surpass our expectation... hahaha... well.. indeed... One of worst service I received.
Well... many of us received services from deal.com, groupon and many more... One reason because of the price, it was somehow too good to be true, but some of us are just trying to find a good place to get a good service. I dont mind paying big bucks to have a place with good quality and service. But how many of us have been treated like shit even we pay the price we arent suppose to get.
If a company, a service provider cannot provide a decent service to coupon customer with respect and equality, than how can we trust them to treat us well in long run?
If service provider can treat those customer who purchase any deal with the promotion 100% well. I am sure they will treat their regular customer even more better.... Isnt it?
This is all my personal experience got from them and my personal view... maybe I am just one of those customer they dont like to serve. And one of the customer they dont wish to keep. Not important to them anyway....
Good luck people.
Qoo10 Service - Flair Hairdressing
location is at circular road
Been to this salon for hair colour 2x, The first experience was great, the stylist that attended to me is Keith, seem like the salon only have 2 stylist in charge.
The location of this salon is quite easily found. Not a big salon I would say, However, the staffs are professional enough to serve you like many other walk in or regular customer that pay the full price. The bad thing about this promotion is, it is only applicable on weekdays, the last appointment for hair colour is 5pm. Therefore unless you are not working on normal office hours or on leave, it seem impossible to take up the offer. But I guess they have change this term and condition, DO take note of the print out voucher, as I realized the timing advertised on Qoo10 website and the print out are not the same.....
The 1st visit was good and I really love the service that was provided. However the 2nd visit was abit lack. I guess due to the new stylist they hire. It was still Keith that was attending to me at the beginning, until his customer came in for his appointment. Another young guy take over to do the rinsing for me.. Usually hair wash was the most comfortable time whereby you can just lie down peacefully while they wash and massage your head. Honestly... I always fall asleep so soundly that the stylist sometime have to wake me up abit... (paiseh)...
But the 2nd visit, I do not have the luxury of sleeping while I have my hair wash off the dye.... As usually I had falling asleep, but I was shock when the water was pouring on my face.... yes... if it was in an army training, that is how the officer trying to wake the army soldier out from their sleep. I got a shock and almost choke... OMG!!! what happen.. that was my 1st reaction, .... hahaha.. and that stylist was apologizing and I am sure he didn't mean it. The thing is.. ladies went out with make up, and while he was panic about what happen, he kept using his cloth to mop on my face... I told him I am ok... just want to get him to stop what he is doing... LOL.. haiz... and yes.. my makeup are almost gone. eyeliner gone.. damn.. waterproof eyeliner...
Anyway... the colour was good on my hair, service was good just minus off the water war on my face... I think I just have to forgive him seem he is new... liked he said, he just not used to the water strength of that tap. haiz....
Well.... Its quite worth a try...
Ensogo Singapore - Deal.com.sg - Hair Pod Orchard Rd Orchard Plaza (next to visit on 23 May 2015)
I had purchase from deal.com the Goldwell Nectaya Hair Colouring OR Creative Highlights $45 1 session. The price was stated to included all hair length.
All options include:
- Intensive Hair Treatment
- Head Massage
- Wash & Blow Dry
- Styling
The first time I try on this salon... never visited before.
The calling for appointment was not successful for 3 times, as no one was answering the phone. However, I manage to get to the person incharge after 4th tried. The hair salon telephone seem to have diverted to her mobile. Unfortunately when the time I called, she was having her lunch tapao. But she promise to call back which she did... The reservation was great. She was very professional. And she didnt sound irritated when I told her I purchase an offer from deal.com. trust me, some just sound irritated and lost their interest when they get to know the customer was purchasing promotion from those network... If u know what I mean.. U should have face the same problem ;)
Will update again after I got the service done.
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